Privacy Policy

1. Scope

This policy applies to:

• Visitors to the Blue Labs LLC website at bluelabsllc.com and related domains;
• Agency personnel and authorized representatives who contact us for evaluations, pilots, procurement, or support; and
• End users of Blue Labs mobile applications, hardware systems, and cloud middleware deployed under agency contracts.

Agency deployments may also be governed by separate agreements, data processing addenda, and applicable federal, state, and local laws governing criminal justice information and public safety data.

2. Information We Collect

Website visitors

Our website is a static informational site. We do not use advertising trackers, analytics cookies, or third-party marketing pixels on this site. When you visit, standard web server logs may automatically record limited technical information, such as:

• IP address and approximate geographic region;
• Browser type, device type, and operating system;
• Pages viewed, referring URL, and date/time of access; and
• General diagnostic data used to maintain site availability and security.

Agency inquiries and business communications

If you contact us by email or other channels for pilots, RFPs, procurement, or support, we may collect:

• Your name, job title, agency or organization name, and work contact details;
• Contents of your messages and any attachments you provide; and
• Records of support interactions necessary to respond to your request.

Product and service data

When an agency deploys Blue Labs solutions, we process operational and technical data as directed by the contracting agency. Depending on the deployment, this may include:

• Device identifiers, application logs, and configuration data;
• Encrypted data transmitted between field applications and agency systems; and
• Information submitted through agency workflows, which may include sensitive law enforcement or criminal justice information.

Our mobile applications do not share data with other apps on the device. Data handling for agency deployments follows CJIS-aligned security requirements and the terms of the applicable agency agreement.

3. How We Use Information

We use collected information to:

• Operate, maintain, and secure our website and infrastructure;
• Respond to agency inquiries, procurement requests, and support needs;
• Deliver, configure, and support contracted products and services;
• Monitor system integrity, detect fraud or abuse, and investigate security incidents;
• Comply with legal obligations and enforce our agreements; and
• Improve product reliability, performance, and security.

We do not sell personal information. We do not use website visitor data for targeted advertising.

4. How We Share Information

We may share information only as necessary and appropriate:

• With contracting agencies: Operational data is shared with the agency that authorized the deployment, as defined in the relevant contract.
• With service providers: Trusted vendors who assist with hosting, encryption, support, or infrastructure under confidentiality and security obligations.
• For legal and safety reasons: When required by law, regulation, subpoena, court order, or to protect the rights, safety, and security of Blue Labs, our customers, or the public.
• Business transfers: In connection with a merger, acquisition, or asset sale, subject to continued protection of the information.

5. Data Security

Blue Labs implements administrative, technical, and physical safeguards aligned with public safety and CJIS security expectations, including:

• AES-256 encryption for data at rest and in transit where applicable;
• Access controls limited to authorized personnel on a need-to-know basis;
• Monitoring and incident response procedures for critical systems; and
• Architecture designed to minimize attack surface, including static website delivery where feasible.

No method of transmission or storage is completely secure. We maintain procedures to assess and respond to suspected security events.

6. Data Retention

We retain information only as long as necessary for the purposes described in this policy, including to meet contractual, legal, and operational requirements. Agency-specific retention schedules are defined in applicable agreements and agency policy. Website server logs are retained for a limited period for security and troubleshooting, then deleted or anonymized.

7. Cookies and Similar Technologies

This website does not set non-essential cookies or use third-party advertising technologies. Your browser may store standard cache data locally to improve page load performance. If we introduce optional analytics or functional cookies in the future, we will update this policy and provide appropriate notice.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict certain processing of personal information, or to object to specific uses. Agency personnel seeking access to or correction of information processed on behalf of an agency should contact their agency administrator, who coordinates with Blue Labs under the applicable contract.

Residents of certain U.S. states may have additional privacy rights under applicable state law. To submit a privacy request related to Blue Labs directly, contact us using the information below. We will verify requests as required by law before responding.

9. Children

Our website and enterprise products are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International Visitors

Blue Labs is based in the United States. If you access our website or services from outside the U.S., your information may be processed in the United States or other locations where we or our service providers operate, subject to applicable legal safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be posted on this page. Continued use of our website or services after an update constitutes acknowledgment of the revised policy, subject to any additional notice requirements under applicable law or contract.

12. Contact Us

For privacy-related questions, requests, or concerns, contact Blue Labs LLC:

• Email: Agency support contact on our website
• Organization: Blue Labs LLC

For urgent critical system support, use the priority support channels provided to contracted agencies.